Privacy Policy (the “Policy”)
General
The following privacy statement applies to the use of our website, products, services or other methods through interaction with us. It applies to the processing of personal data collection by Universe Action Limited or any of its subsidiaries. If you do not agree to the following terms of this privacy statement, please do not engage in any of these activities or exit, however, we may not be able to provide you a services.
Our customer support portal uses session cookies that contain encrypted information to allow the system to uniquely identify you when you log in. This information enables us to process your online data and requests. Session cookies help us ensure that you are who you are after logging in. We use persistent cookies (only us can read and use) to recognize the fact that you are a Universe Action Limited customer or a previous site visitor.
We may also hire third parties from time to time to track and analyze non-personally identifiable usage and quantitative statistical information from our website visitors to help us manage the website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual website visitors with any personal data. All data collected by such third parties on our behalf is only used to provide us with information about the use of the website and will not be shared with any other third parties.
Upon you advance to our website, you are also acknowledge and agree that:
a) The entered phone number may be used by the internal team of Universe Action Limited (hereinafter referred to as "our company") for business promotion or internal operation purposes.
b) The entered information may be permanently stored by our company.
c) The information entered by the company will not be publicly disclosed, resold or used for illegal purposes. Unless the receiving party is known to be properly aware before the disclosure by the disclosing party, and to the best of its knowledge, there is no restriction.
d) As this business belongs to the Internet industry, data may be transmitted or transmitted to partners via the Internet. The company has arranged data encryption transmission processing, such as HTTPS network protocol. When the transmission is intercepted, the company will not bear any responsibility.
e) you have right to ask the company to delete the personal data filled in the company's products. Please contact our customer service officer at noc@universeaction.com for further enquiries.
Terms of Service
By registering for our service and confirming your agreement with our terms of service through the registration process, you will sign a master service agreement with the following legal entities:
our company will send a system notification through email that including welcome letters (including but not limited to welcome messages, account information and product-related instructions), Insufficient balance reminders and account cancellation notice, etc.
In response to changes in suppliers or operating costs, the price may be changed from time to time. Any changes to the selling price will be notified. All products are subject to the platform.
The privacy policy and terms of service may be revised in response to business development. The company will announce a notice 14 days before it becomes effective. For details, please pay attention to emails and official websites approved by the company, such as www.universeaction.com.
The company's products will determine the account retention period based on the user's activity level. The details are as follows:
- Once an account has no top-up in 180 days, it will be identified as "Idle account”.
- Once an account has no top-up from the beginning and maintained for 360 days, the account will be terminated.
- Once an account has been top-up, the counter of idle days will be reset. And the status will be converted from “Idle Account” to " Official Account". (If the account status is “Idle”)
- AboSEND platform will send an account notification via email on 30 days or 1 day before the termination. Please pay attention to the email regularly. If you have special needs, please contact our customer service officer at noc@universeaction.com.
The company has the final decision on all disputes
Payment category:
The customer will pay the fee in accordance with the regulations in the order. For non-payment, Universe Action Limited may suspend customer service after a written notice until payment is made. The customer cannot withhold, reduce or offset the owed expenses within the time limit. For any invoice that the customer fails to pay before the due date, the invoice issued by Universe Action Limited is final, conclusive and binding on the customer. The customer may raise an objection to the invoice in writing in good faith no later than thirty (30) days from the date of the invoice, provided that the customer will promptly pay any undisputed part of the invoice. For Universe Action Limited when issuing invoices of any amount, any omission or delay shall not prohibit Universe Action Limited from issuing invoices in the future, nor shall it exempt customers from payment responsibilities.
Unless otherwise stated in the order, the fees and other charges levied under the order will not include taxes and fees, all of which are borne by the customer.
Business risk
The termination of the network operator, third-party subcontractor, supplier, or interconnection operator relationship with Universe Action Limited or its affiliates, or the interruption of support for equipment or service components required by Universe Action Limited to provide services, will affect the company Product operation.
Any direct, indirect, corresponding, consequential, specific, punishment, incidental loss, damage or destruction (including but not limited to Data corruption, profit, goodwill, loss of preferential sales or opportunities, or expected savings, or any other loss), whether based on warranty, contract, tort, negligence, or any other legal theory, and whether we know it or not We and other branch companies, their respective employees and representatives are not responsible for the possibility of damage.
In case of possible “anomalous traffic” carried out in accordance with this Agreement, according to any applicable Parties’ country laws and in order to protect each Party’s economic interests and to avoid any possible involvement of the same in criminal matters, the receiving Party shall be forced to immediately suspend such traffic and, consequently, any related payments and, in the meantime, to evaluate the possibility to inform the competent Judicial Authority.
In order to avoid any doubt, nothing in these terms of service can exempt the liability for death or personal injury caused by negligence. All terms expressed or implied by laws and regulations or other provisions are hereby excluded to the maximum extent permitted by law.
